1. Eligibility for Returns and Refunds

We are committed to providing high-quality Axacool products. If you are not satisfied with your purchase, you may request a return or refund under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 5 days from the date of delivery.
  • Returns will only be accepted if purchased directly from our official website.
  • Products damaged due to misuse, improper storage, or mishandling are not eligible for return or refund.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at info@axacool.com o with your order details and reason for return.
  2. Approval & Instructions: If your request is approved, you will receive return instructions.
  3. Shipping the Product: The product must be securely packaged and shipped to our return address. Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
  4. Inspection & Refund Processing: Once we receive the returned product, it will be inspected. Refunds (if applicable) will be processed within 7 business days to the original payment method.

3. Refund Policy

  • Full Refund: If the return meets all eligibility criteria.
  • Partial Refund: If the product is returned with minor packaging damage (subject to evaluation).
  • Replacement: If the product is defective or damaged during shipping, we will replace it at no extra cost.
  • No Refund: If the product does not meet our return conditions.

4. Cancellations

  • Orders can be canceled within 5 hours of placing the order.
  • Once the order is shipped, cancellations are not possible.

5. Contact Us

For any return or refund-related queries, please contact us:
📧 Email: info@axacool.com