1. Eligibility for Returns and Refunds
We are committed to providing high-quality Axacool products. If you are not satisfied with your purchase, you may request a return or refund under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 5 days from the date of delivery.
- Returns will only be accepted if purchased directly from our official website.
- Products damaged due to misuse, improper storage, or mishandling are not eligible for return or refund.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at info@axacool.com o with your order details and reason for return.
- Approval & Instructions: If your request is approved, you will receive return instructions.
- Shipping the Product: The product must be securely packaged and shipped to our return address. Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
- Inspection & Refund Processing: Once we receive the returned product, it will be inspected. Refunds (if applicable) will be processed within 7 business days to the original payment method.
3. Refund Policy
- Full Refund: If the return meets all eligibility criteria.
- Partial Refund: If the product is returned with minor packaging damage (subject to evaluation).
- Replacement: If the product is defective or damaged during shipping, we will replace it at no extra cost.
- No Refund: If the product does not meet our return conditions.
4. Cancellations
- Orders can be canceled within 5 hours of placing the order.
- Once the order is shipped, cancellations are not possible.
5. Contact Us
For any return or refund-related queries, please contact us:
📧 Email: info@axacool.com